Consumer Assistance

The Consumer Assistance Bureau of the Office of Superintendent of Insurance ensures compliance of Insurance Statutes and Regulations under the New Mexico Insurance Code by all Insurance Companies, Agents, Adjusters, Third Party Administrators, and other insurance industry staff operating within the State. We provide consumers and the insurance company staff members with information regarding the policies and procedures involving insurance within New Mexico.

In assisting consumers, the Consumer Assistance Bureau accepts complaints who are having difficulty in dealing with insurance companies regarding policy applications, binding of policies, claim handling and other matters involving insurance.

Consumer Assistance Bureau processes most complaints forwarded to the Division including all Homeowners Insurance, Automobile Insurance, and Life Insurance. All inquiries or general questions pertaining to these types of insurance should be referred to the Insurance Assistance Bureau. File a Home, Auto and Life Insurance Complaint here.

The Bureau is also charged with regulating the New Mexico Service Warranty Act, which regulates aftermarket warranties/guarantees for both homeowners and automobile policyholders.

Managed Health Care processes all complaints involving health insurance plans licensed to conduct business within New Mexico.The Bureau’s key focus is to assist managed health care consumers and enrollees in understanding their rights to appeal coverage and claim denials of requested health care services under their health insurance plans. Such appeals and complaints are rights afforded to every commercial managed health care enrollee under the New Mexico Patient Protection Act to include quality and access to care.
File a Managed Healthcare Complaint here.

Title Insurance Bureau processes all complaints involving Title Insurance in New Mexico. File a Title Insurance Complaint here.

Workers' Compensation Bureau The Workers’ Compensation Bureau assists the Superintendent administrating and enforcing New Mexico laws regarding workers’ compensation coverage written through insurance companies. Specifically, the Bureau focuses on responding to questions and complaints from employers relating to workers’ compensation payroll audits, experience modifiers, job classifications, and premium determinations. The Bureau also approves employee Safety Bonus Programs, supervises the Assigned Risk Pool and works with the Workers’ Compensation Appeal Board.  File a Worker's Compensation Complaint here.

The Consumer Assistance Bureau investigates complaints in a two-fold process, first we attempt to resolve any outstanding issues for the consumer and secondly, we determine if a violation of the New Mexico Statutes or the New Mexico Insurance Code has occurred. If a violation has been identified, the file is referred to the appropriate enforcement section.

The Office of Superintendent of Insurance Cannot:

File a Complaint

Complete the Insurance Complaint Form with pertinent information.

Contact Us

1-855-4ASK-OSI (1-855-427-5674)

Mailing Address

Office of Superintendent of Insurance
Consumer Assistance Bureau
PO Box 1689
Santa Fe, NM 87504-1689