Mission and Vision

OSI licenses and regulates insurance carriers, producers and adjusters including life and health and property and casualty companies. The regulated companies include private health and life insurance, auto insurance, business insurance, home insurance, and title insurance. OSI approves premium rates that are not inadequate, excessive, or unfairly discriminatory. The OSI approves policy forms to ensure compliance with state and federal laws. OSI conducts financial analysis validating companies are financially solvent.

Through OSI’s Consumer Services Division, OSI assists consumers with insurance issues, assisting with complaints, appeals and grievances. If necessary, OSI undertakes enforcement actions against producers, adjusters and companies that violate state law and regulations. OSI also investigates and prosecutes insurance fraud, auto-theft, and related crimes. OSI approves the forms and rates for health plans offered on the New Mexico Health Insurance Exchange (BeWell). OSI collaborates with the legislature and Governor’s Office on public policy issues related to insurance.

OSI’s Vision Statement

All New Mexicans have access to the insurance they need to be financially secure and are treated with fairness and honesty in all insurance matters.

OSI’s Mission Statement

Office of Superintendent of Insurance (OSI) mission is to provide consumers with convenient access to reliable insurance products that are underwritten by dependable and financially sound companies. OSI strives to ensure that companies have a proven history of fair and reasonable rates and are represented by trustworthy and qualified producers. OSI is committed to consumer protection and the deterrence and prosecution of insurance fraud.