What are you looking for? Contact UsRequest for ProposalsDivisionsNominating CommitteeCareers with OSIAbout the SuperintendentAsk the SuperintendentNewsletterOSI EventsWebsite Feedback OSI Events Calendar View our calendar of events The New Mexico Office of the Superintendent of Insurance (OSI) oversees the insurance industry in the state to protect consumers and ensure a fair, stable market. It is divided into several key bureaus, each handling specific regulatory functions. Each bureau plays a role in ensuring fair practices, consumer protection, and financial stability within the state’s insurance market. Meet our Team! Civil Investigations Elouisa “Lou” Tyler, Bureau ChiefElouisa.Tyler@osi.nm.gov Mobile: (505) 500-9120 The Civil Investigations Bureau provides non-criminal investigative services to protect New Mexico consumers by effectively and efficiently enforcing insurance laws, regulations, and professional standards. Company Licensing The Company Licensing Bureau is responsible for licensing insurance companies and other risk-bearing insurance-related entities in the areas of Property, Casualty, Life, Health, Title, Surety, Marine, and Transportation. The Company Licensing Bureau reviews, processes, and renders determinations on applications from insurance entities that want to enter the New Mexico insurance market. Email: Company.Licensing@osi.nm.govPhone:(505) 827-4362 Consumer Assistance Bureau Elouisa “Lou” Tyler, Bureau Chiefelouisa.tyler@osi.nm.gov The Consumer Assistance Bureau has specialized knowledge in the insurance claims and complaint process and assists consumers with their insurance disputes, as well as educate consumers for a better understanding of their policies and coverages. The bureau is also responsible for public information and outreach in catastrophic events. The kinds of insurance the bureau assists with are: Auto: Personal and Commercial Home: Personal, Commercial, Rental, Landlords Commercial: General Liability, Worker Compensation rates/audits Life: Term, Whole Life, Universal, Annuity, Long term Health: Dental, Vision, Medical Supplement Financial Regulation and Examination Division Don Gilbert, Chief Insurance Financial Analyst DirectorFinancial Analysis Bureauexaminations.osi@osi.nm.gov The Financial Analysis Bureau performs risk-focused financial analysis in accordance with the National Association of Insurance Commissioners (NAIC) prescribed guidance and NAIC accreditation standards. The Bureau oversees compliance with applicable statutory accounting practices and procedures (SAPP), generally accepted accounting principles (GAAP), New Mexico insurance laws, regulations, bulletins, and practices and procedures. In addition, the Bureau obtains, reviews, and analyzes annual and quarterly insurer financial statements and all related supplemental regulatory filings (including, but not limited to audited financial reports, actuarial opinions, Management’s Discussion and Analysis, holding company filings, Enterprise Risk Reports, ORSA Summary Reports, Corporate Governance Annual Disclosure, and holding company filings). Forms and Filings Bureau Brittany Odell, Supervisorbrittany.odell@osi.nm.gov Mobile: 505-309-2827 The Form and Rates Product Filing Bureau enforces statutory and regulatory requirements for excepted benefit health products, including dental, vision, Medicare supplement, long-term care, accident-only, specified disease or illness, hospital indemnity, other fixed indemnity, disability income, supplemental insurance, and insurance products similar to workers’ compensation. The Bureau also ensures compliance with applicable laws for life and annuity insurance products, including immediate, deferred, equity-indexed annuities, endowment, term, universal, whole, and credit life policies. In addition, the Bureau conducts annual reviews of health insurance policies, certificates, summaries of benefits and coverages (SBCs), and drug formularies to ensure compliance with newly enacted legislation and ensures that premium rates are actuarily sound, supported by the actuarial memorandum submitted, reasonable, not excessive or inadequate and not unfairly discriminatory, and based upon administrative expenses that are permitted by federal and state law. These reviews apply to individual and small group Qualified Health Plans (QHPs) offered on- and off-exchange through BeWell, as well as to large group fully insured plans in New Mexico. Fraud and Law Enforcement Division Joseph Chavez, Special Agent Supervisor(505)795-1755 The New Mexico Insurance Fraud and Law Enforcement Division (IFLED) is dedicated to protecting New Mexicans from the economic harms of insurance fraud, arson, and auto theft. According to the Coalition Against Insurance Fraud, these crimes cost U.S. consumers over $308 billion annually. IFLED works with local, state, and federal partners to conduct specialized investigations and prosecutions, allocate strategic resources, and create innovative programs that strengthen accountability, deter criminal activity, and safeguard the public. IFLED’s mission is clear: reduce insurance fraud, arson, and auto theft statewide by delivering expert law enforcement assistance and experienced prosecutorial support. Through targeted anti-fraud programs, community outreach, and training for public, private, and government partners, IFLED works to prevent crime and protect economic security for all New Mexicans. Protecting Consumers & Preventing Crime IFLED is dedicated to protecting New Mexico consumers from economic harm through public awareness, thorough policy, and the detection, arrest and prosecution of those committing insurance fraud and related crimes. We achieve this by assisting other agencies, adopting effective deterrent strategies for insurance fraud, arson, and auto theft, and working with the public to develop and implement fair, impartial prevention measures. Health Policy and Compliance Bureau Brenda Newell, Compliance Officer SupervisorBrenda.newell@osi.nm.gov Mobile: 505-487-0695 The Health Policy and Compliance Bureau reviews compliance filings submitted by health insurers to assure they meet all federal and state statutes and regulations. The filings address network adequacy, utilization management, and provider and member grievances. Each compliance filing is submitted on an annual basis according to guidance issued by the Bureau and must be approved for a health plan to be certified as a Qualified Health Plan (QHP). Only QHPs can be sold on the New Mexico Health Insurance Marketplace, also known as beWellnm. The Bureau also oversees Prescription Benefit Manager (PBM) statutory and regulatory compliance, management of parts of New Mexico’s Vaccine Purchasing Act, and oversight of carrier compliance with the federal Mental Health Parity and Addiction Equity Act (MHPAEA.) Much of the MHPAEA work and some of the network adequacy oversight work is conducted using federal grants from the US Department of Health and Human Services. The legislature recently appropriated enhanced funding to OSI for MHPAEA compliance and enforcement. Life and Health Viara Ianakieva, Division Directorlife.health@osi.nm.gov The Life and Health Division of the New Mexico Office of Superintendent of Insurance (OSI) protects New Mexicans by ensuring that all life insurance and health insurance policies sold commercially in the State of New Mexico comply with all federal and state laws and regulations. Managed Health Care Gurrattanpal “Mickey” Singh, Bureau ChiefGurrattanpal.Singh@osi.nm.gov Mobile: (505) 231-9013 The Managed Health Care Bureau assists consumers with their grievances filed against health insurance carriers offering commercial managed health care plans in the State of New Mexico and enforces the provisions of the Patient Protection Act, NMSA 1978, §59A-57 and related healthcare regulations. The Bureau handles complaints and inquiries from consumers experiencing denials under commercial health insurance coverage based on administrative or adverse determinations. The Bureau investigates, assists and resolves inquiries and complaints regarding, but not limited to, payment of claims and denial of medically necessary benefits. The Bureau also reviews external grievance appeals, proposes rule amendments, and takes appropriate enforcement actions where merited. In addition to these critical functions, the Bureau conducts regular consumer outreach across the state to inform consumers and health care providers of their rights and responsibilities under the Affordable Care Act. Office of the General Counsel Stephen Thies, General CounselOSI-OGC@state.nm.us The Office of General Counsel (OGC) offers a wide array of legal services to the Superintendent and to the agency’s divisions and bureaus. Additionally, the OGC prosecutes civil enforcement actions against licensed and unlicensed entities in the interest of consumer protection. The OGC strives to assist the agency in ensuring access to cost effective and dependable insurance products for all New Mexicans. Producer Licensing The Producer Licensing Bureau oversees the issuance of new and renewal licenses for both resident and non-resident producers, adjusters and business entities. We protect New Mexico consumers by making sure applicants, licensees and education providers satisfy the licensing requirements established by law for engaging in the business of insurance. Email: Agents.Licensing@osi.nm.govPhone: (505) 827-4349 Property & Casualty Melissa Robertson, Bureau ChiefMelissa.Robertson@osi.nm.govDesk 505-670-2704 The Property and Casualty Bureau reviews and renders determinations on property and casualty rates, rules, and form filings. These coverage provisions are filed by insurance companies for products pertaining to auto insurance, homeowners’ insurance, workers’ compensation, medical malpractice insurance, and other assorted insurance products. The Bureau approves or disapproves filings based on their compliance with insurance statutes, regulations, and bulletins and with OSI policies and procedures. Title Bureau Mickey VanCuren, Bureau ChiefMickey.vancuren@osi.nm.gov Mobile 505-570-7756 The Title Insurance Bureau currently regulates (68) licensed title insurance agents and (24) underwriters in New Mexico. The Bureau regulates the title insurance industry through ratemaking and rule-making hearings held every odd-numbered year. The Bureau annually determines a maintenance assessment fee based upon the annual budget and administrative operating costs of the Bureau. The Bureau performs title plant inspections, along with compliance of affiliations, appointments, bank reconciliations, no-pay no-service documentation, premium calculations, and marketing. The Bureau collects and analyzes annual title agent and underwriter statistical reports, as well as agent audit procedures. The Bureau investigates complaints, allegations of defalcations, marketing non-compliance, and other infractions by title agents and insurers. The Bureau coordinates with the Investigation and Fraud Bureaus for enforcement actions.
September 1, 2026 News Releases NEW MEXICO ANNOUNCES RATES FOR 2027 ACA PLANS, STATE PREMIUM SUPPORT WILL CONTINUE TO HELP ENROLLEES WITH COSTS Contact: Life and Health Product Filing BureauEmail: life.health@osi.nm.gov SANTA FE, N.M. – The New Mexico Office of Superintendent of Insurance (OSI) has approved 2027 rates for individual market Affordable Care Act (ACA) plans sold on and off BeWell, the New Mexico Health Insurance Marketplace. The average increase is 24.4%; OSI scrutinized the rates and they […] Read More
June 26, 2026 Bulletins MEDICAL MALPRACTICE PREMIUM REDUCTION AMENDED BULLETIN 2026-010: The New Mexico State Legislature appropriated $5 million to the New Mexico Office of Superintendent of Insurance (OSI) to address medical malpractice insurance costs for individual providers. The appropriation was part of a supplemental appropriation package passed in 2025. This one-time appropriation directs OSI to provide a premium subsidy for private medical malpractice insurance policies. […] Read More
