The Consumer Assistance Bureau assists consumers who are having difficulty with an insurance issue. Consumers may submit complaints involving insurance companies concerning the issuance or cancellation of policies and the processing of claims.
Producers are key resources for New Mexicans looking for quality insurance products. Whether you're looking to get licensed, renew your license, or complying with educational requirements, you may find the information and forms you need for Producers right here.
OSI works to ensure that New Mexicans have access to the insurance they need to provide economic security. OSI enforces laws passed by the state legislature and follows federal rules, licenses insurers, reviews and approves rate filings, and takes enforcement actions when laws are violated.
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This notice serves as an official reminder that all insurers and licensed insurance professionals are required to comply with the mandatory reporting and cooperation requirements established under the New Mexico Insurance Fraud Act. These obligations are ongoing and apply to every insurer, adjuster, producer, and insurance professional conducting business within the State of New Mexico. […]
BULLETIN 2025-015: This bulletin is issued in accordance with Sections 59-2-8, 59A-2-10, 59A-16-11(B) and 59A-46-31 NMSA 1978, and 13.1.2 and 13.10.13.11(B)(2) NMAC. The purpose of this bulletin is to clarify the position of the Office of Superintendent of Insurance (OSI) regarding allowable coordination of benefits provisions for a dependent child covered under more than one health insurance […]
Contact: Elouisa Macias, Consumer Assistance Bureau ChiefEmail: Elouisa.Macias@osi.nm.gov Santa Fe, NM – On Wednesday, the Office of the Superintendent of Insurance (OSI) hosted a town hall in Silver City, NM related to wildfire preparedness and insurance resources. The town hall was moderated by Elouisa Macias, Consumer Assistance Bureau Chief, Civil Investigations Bureau at OSI. The […]
BULLETIN 2025-014: This bulletin repeals and replaces Bulletin No. 2023-037 issued on December 13, 2023. The New Mexico Office of Superintendent of Insurance (OSI) is issuing this bulletin to clarify the application of annual open enrollment periods (OEPs) and special enrollment periods (SEPs) to the sale of individual, fully-insured, major medical plans that meet qualified health plan […]
BULLETIN 2025-012: This bulletin repeals and replaces Bulletin 2020-013. The New Mexico Office of Superintendent of Insurance (OSI) is charged with protecting New Mexicans from misleading and deceptive practices connected to the marketing and advertising of excepted health benefit plans, i.e., limited benefit plans that do not offer the full coverage required by the Affordable Care Act […]
BULLETIN 2025-013: This Bulletin adds to the existing UM/UIM Disclosure and Exclusion requirements that continue to be required by Bulletin 2021-024. This Bulletin is issued following the court opinion in Kileen v. Didio, New Mexico Supreme Court Docket No. S-1-SC 39256, filed June 30, 2025 (Kileen). The Kileen opinion created the following law: After careful consideration, we […]
Case number for this matter is 2025-0118. To review the complete record in this matter, including all filed documents, please visit the OSI eDocket. NOTICE IS HEREBY GIVEN that the Office of Superintendent of Insurance (OSI or Superintendent) scheduled a public comment period and a public hearing in person, via video conference, and via telephone […]
BULLETIN 2025-010: THIS BULLETIN is effective immediately and is issued pursuant to Sections 59A-2-8, 59A-2-10, and 59A-4-3 NMSA 1978 and 13.1.2.9 NMAC. The Office of Superintendent of Insurance expects all property and casualty insurance companies to act in good faith and to use fair claims practices that comply with state law. The purpose of this Bulletin is […]
Contact: Melissa Robertson, Property and Bureau ChiefEmail: Melissa.Robertson@osi.nm.gov Santa Fe, NM – The New Mexico Office of the Superintendent of Insurance (OSI) announced today that coverages for commercial properties under the New Mexico Fair Access to Insurance Requirements (FAIR) Plan have increased from $1 million to $2 million. This move will continue the positive trajectory […]
NOTICE-2025-10-15: The New Mexico Office of the Superintendent of Insurance (OSI) will process all company appointmentselectronically through the National Insurance Producer Registry (NIPR). The appointment renewal invoice will include all resident/nonresident appointment renewals. All agents will appear on the renewal list unless the agent was terminated by 11:59 p.m. CST on December 26, 2025. For complete […]
